Search for the product using the search bar or browse categories, then open the product page and click "View Product" to see details and contact the supplier or complete the order depending on the sale type (wholesale, retail, or container).
What is the difference between wholesale, retail, and container?
"Retail" is for small quantities, "Wholesale" is for larger quantities at preferential prices, and "Container" is for very large shipment orders, usually for import/export. Each product shows its available sale types and minimum order.
Can I negotiate the price with the supplier?
Yes, you can contact the supplier directly using the contact details shown on the store or product page to negotiate price, quantity, and supply terms.
Selling as a Supplier
How do I register as a supplier?
Click "Sell with us" or "Register as Supplier" on the homepage, then complete your company or factory information. Once reviewed and activated, you can start listing your products.
Are there fees for listing products?
Basic registration and listing products is available without an upfront subscription fee. For details on commissions or paid plans, please contact our support team.
How do I manage my orders as a supplier?
From your supplier dashboard you can track incoming orders, update their status, and communicate directly with buyers.
Shipping & Delivery
How long does shipping take?
Shipping time varies by supplier, delivery destination, and chosen shipping method (land, sea, or air). You can find the estimated time when contacting the supplier or during checkout.
What shipping methods are available?
The platform supports land, sea, and air shipping depending on the product, quantity, and destination, shown within each order's details.
Payment & Billing
What payment methods are accepted?
Available payment methods include Visa/Mastercard, bank transfer, and e-wallet. The actual options depend on the supplier and sale type.
Is my payment information secure?
Yes, your card details are never stored on our servers, and payments are processed through certified payment gateways using industry-standard encryption.
Account & Security
How do I reset my password?
From the login page, click "Forgot password" and follow the steps to reset it via your registered email or phone number.
How do I update my account or store information?
You can edit your personal or store information (for suppliers) from the "Account Settings" section in your dashboard.
Returns & Exchanges
What is the return policy timeframe?
Returns can be requested within 30 business days of the order delivery date, subject to the terms detailed on the Return Policy page.
How do I request a return or exchange?
Contact the supplier directly or reach our support team with your order number and the reason for return, and you'll be guided through the process per our return policy.
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